What If I Make an Ordering Mistake?

When buying a lift for your house from SWIFT a home visit is always included. This to ensure the right measurements and to go through the conditions of your home. Else, Contact the supplier immediately to explain the error and see if a cancellation or modification is possible.

If there is a minor error or change of the order after it has been confirmed, SWIFT can generally fix this on site during the installation process. This could be the wrong number of glass panels, a different travel height and so on. For major changes or mistakes like size, design options or colour is more complicated, and can not be changed once the order has been confirmed. Such changes will be handled as spare parts at additional cost.

Steps to Take If You Make an Ordering Mistake:

Contact Support Team

The Moment you realize the mistake, reach out to the support team imeediately. Explain the error and inquire about their policy on order changes or cancellations.

Understand Potential Costs

Be Aware that if the lift has already been manufactured or shipped, you may incur potential costs like re-stocking fees, shipping return charges, or even the full cost of the lift if cancellation is not possible.

Document Everything

Maintain documents to keep the records of all the communication with the supplier, including emails, phone calls, and any agreements made. It will help you in future for return money or anything like that.