What If I Make an Ordering Mistake?

When buying a lift for your house from SWIFT, a home visit is always included. This is to ensure the right measurements are taken and to review the specific conditions of your home, helping to avoid any ordering mistake from the start.

If there is a minor error or a change to the order after it has been confirmed, SWIFT can generally fix this on site during the installation process. This could involve correcting the number of glass panels, adjusting the travel height, or similar small modifications. However, a more significant ordering mistake — such as choosing the wrong lift size, design options, or colour — is more complex and cannot be changed once the order has been processed and confirmed. In such cases, these modifications will be handled as spare parts and may incur additional cost.

To help prevent an ordering mistake, we always recommend having detailed discussions with our team during the planning stage and using our digital tools to visualise your choices.